Refund policy
REFUND, CANCELLATION, AND RESCHEDULING POLICY
This policy applies to all services and products supplied by DT Health and Fitness Solutions Ltd (company number 15769337), trading as DT Fitness London.
1. Cancellation and Rescheduling of Sessions
1.1 Notice required: At least 24 hours’ written notice before the scheduled start time. Written means email to info@dushyantatomar.com or WhatsApp / text message to your trainer. Verbal notice is not accepted.
1.2 Late cancellation and no-shows: Any session cancelled with less than 24 hours’ notice, or not attended without cancellation, is immediately and irrevocably forfeited. No refund, credit, or replacement session will be given. No exceptions.
1.3 Lateness: If you arrive late, the session ends at the originally scheduled time. No extension. Full session fee applies.
1.4 Rescheduling: Sessions cancelled with valid 24-hour notice should be rescheduled within the same programme week, subject to availability.
1.5 Trainer cancellation: If we cancel, we will offer a like-for-like replacement.
2. Session-Based Packages
2.1 Payment: All packages must be paid in full before sessions are delivered.
2.2 Session expiry: Sessions expire at the end of the programme period. Expired sessions are non-refundable.
2.3 Early termination by you: No refund for completed or forfeited sessions. Unused session refunds less a £30 administration fee.
2.4 Termination by us: We may terminate immediately for grounds in clause 11.1 of the Service Terms.
2.5 No refund grounds: Dissatisfaction with results, change of mind, lifestyle changes, relocation, or injury not caused by our negligence.
3. Subscriptions (Striate AI, Coach Chat, and other recurring services)
3.1 14-day cooling-off with full refund: You may cancel any subscription within 14 days of purchase for a full refund, in line with the Consumer Contracts Regulations 2013. Cancel from your account (Account, then Manage or cancel subscription) or email info@dushyantatomar.com. The refund is returned to your original payment method, and access ends when the refund is issued.
3.2 After 14 days: You can cancel at any time from your account, with no notice period and no email required. Cancelling stops the next renewal payment: nothing further is charged, and your access continues until the end of the period you have already paid for. No partial or pro-rata refunds are given for the remainder of a current period.
3.3 The 14-day right in clause 3.1 applies to the initial purchase of a subscription. Renewal payments are not new purchases and do not restart it; after any renewal, clause 3.2 applies.
3.4 Any renewal charge taken in error, including one taken after you cancelled in time, is always refunded in full.
4. Personalised Diet Plans
4.1 Delivered by email/PDF within 5 minutes of payment.
4.2 14-day cancellation right under Consumer Contracts Regulations 2013. Waived at checkout before delivery begins.
4.3 Once delivered, diet plans are non-refundable without exception.
4.4 Statutory rights under Consumer Rights Act 2015 are not affected.
4.5 No money-back or results guarantee.
5. Your Statutory Rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
6. Refund Process
Email info@dushyantatomar.com with your name, purchase details, date, and reason. We respond within 14 days.
7. Payment Disputes
Raise within 14 days of payment.
8. Governing Law
Governed by the laws of England and Wales.
9. Exercise Essentials: Web Edition PDF
This section applies only to the book and takes precedence over any inconsistent general wording in this policy or our digital-product terms.
For UK consumers, the change-of-mind cancellation period is 14 days after the contract is made, unless it ends earlier when downloading begins after your express consent and acknowledgment, with confirmation provided to you. We do not offer an additional voluntary change-of-mind refund after that point. If you have not started downloading, contact us to exercise any cancellation right that still applies. Problems with delivery, faulty files or content that does not match its description will be handled under your statutory rights, which may include repair, replacement, a price reduction or a refund as applicable. Mandatory rights under the law applicable to your purchase are unaffected. Contact info@dushyantatomar.com with your order number. This policy applies only to Exercise Essentials Web Edition PDF.
Before your first download, you will be asked to expressly request immediate delivery and acknowledge the effect on your cancellation right. We will email a copy of that agreement. Payment or opening the download page alone does not end the cancellation right.
To exercise a cancellation right, email info@dushyantatomar.com with a clear statement and enough information to identify your order. You do not need to give a reason. No physical return is required. For a valid statutory cancellation, we refund the book payment without a fee to the original payment method, unless you expressly agree otherwise, within 14 days of being informed of your cancellation. Any mandatory rights and applicable legal time limits remain unaffected.
You may use this cancellation wording: “To DT Health and Fitness Solutions Ltd, trading as DT Fitness London, info@dushyantatomar.com: I give notice that I cancel my purchase of Exercise Essentials Web Edition PDF. Ordered on: [date]. Order number: [number]. Customer name and address: [details]. Date: [date].”