DT Fitness London  ·  Last updated: 1 August 2026

Refund, Cancellation & Booking Policy

This policy applies to all services and products supplied by DT Health and Fitness Solutions Ltd (company number 15769337), trading as DT Fitness London.

1. What refund applies to what

Different things are bought in different ways, so the rules are not the same for all of them. This table is the short version; the clauses below are the detail.

What you bought	Money back	Detail
Striate AI subscription	Yes, within 14 days of your first purchase	Clause 3
Coach Chat subscription	Yes, within 14 days of your first purchase	Clause 3
Personalised diet plan	Yes if it has not been generated yet. No once it has.	Clause 4
Personal training sessions and packages	No as a general rule, with a 14-day right and a medical exception	Clause 2

2. Personal training: sessions, packages, pausing and refunds

2.1 What this covers: all personal training, whether in person, online face to face, or online one to one. App subscriptions and personalised diet plans are covered separately in clauses 3 and 4.

2.2 Notice required: at least 24 hours' written notice before the scheduled start time. Written means email to info@dushyantatomar.com or WhatsApp / text message to your trainer. Verbal notice is not accepted.

2.3 Late cancellation and no-shows: any session cancelled with less than 24 hours' notice, or not attended without cancellation, is forfeited. No refund, credit, or replacement session will be given.

2.4 Lateness: if you arrive late, the session will end at the originally scheduled time, without extension, and the full session fee applies.

2.5 Rescheduling: sessions cancelled with valid 24-hour notice should be rescheduled within the same programme week, subject to availability. We cannot guarantee specific time slots.

2.6 If we cancel: we will offer a like-for-like replacement. Where a replacement cannot be agreed within a reasonable time, a pro-rata credit will be applied.

2.7 Payment and expiry: packages must be paid in full or on the agreed instalment schedule before sessions are delivered. Sessions expire at the end of the programme period confirmed in your booking email. Expired sessions are non-refundable unless the expiry was caused by our failure to make sessions available.

2.8 Your 14-day right to cancel. If you bought your package through the website, or in any way other than in person with me, you can cancel within 14 days of buying it. You do not need to give a reason. I will refund you in full within 14 days, to the card or account you paid from. The only deduction is for a session you asked me to deliver inside those 14 days and that I delivered.

2.9 After that. Once the 14 days have passed, packages are not refundable. Your sessions stay yours to use until your programme period ends. The package price is lower per session than booking one at a time, and that is what the commitment pays for.

2.10 If illness or injury stops you training. You have a choice, and the choice is yours.

(a) Pause. Pausing is free. Your expiry date moves back by the length of the pause, so no sessions are lost. You can pause for up to 12 months in total. This is usually the better option and I will offer it first.

(b) Refund. If your GP confirms you cannot train for six months or more, or that the restriction has no foreseeable end, you can ask for your unused sessions back instead. You do not have to wait six months to ask. What matters is what your GP expects, not how long you have already been unable to train. Pregnancy counts, and so does a condition arising during pregnancy.

2.11 What I need from you. Tell me in writing at info@dushyantatomar.com within 30 days, or as soon as you reasonably can if you were too unwell to tell me sooner. To pause, your word is enough. To refund, I need a letter from your GP carrying their GMC registration number, stating what you are unable to do and how long it is expected to last. I do not need your diagnosis or your medical records, and I would rather not have them.

2.12 How the refund is worked out. Unused sessions at the price you actually paid per session, less a £30 administration fee. The fee covers the card-processing charge I have already paid on your purchase, which is not returned to me when I refund you, and the time to arrange the refund. Sessions already taken, and sessions forfeited for late cancellation or no-show under clause 2.3, are not refunded. The fee is never more than the refund itself.

2.13 When you get it. Within 14 days of me accepting the claim, to the original payment method.

2.14 Termination by us: we may terminate immediately and without refund for material breach. Genuinely unused and unexpired sessions may be refunded at our discretion, less the £30 administration fee.

2.15 Other grounds. Outside clause 2.8 and clause 2.10, and save where your statutory rights apply, the following do not entitle you to a refund: dissatisfaction with results; failure to achieve personal goals; lifestyle changes; relocation; or any factor outside our reasonable control.

3. App subscriptions: Striate AI and Coach Chat

3.1 Fourteen days to change your mind. If you are unhappy with a Striate AI or Coach Chat subscription, tell us within 14 days of your first purchase and we will refund it in full. This applies to your first purchase of that subscription, not to each renewal.

3.2 Your access ends when the refund is made. A full refund ends access to that subscription immediately, at the moment the refund is issued rather than when the money reaches your account. That is the trade: the money comes back and the service stops.

3.3 Cancelling after 14 days. Cancel at any time. The next payment does not go out, and you keep the access you have already paid for until that period ends. There is no refund for the period you are in, because you keep using it. Nothing is taken away early.

3.4 Yearly works the same way. Cancel a yearly subscription whenever you like. It will not renew, and your access runs to the end of the year you have paid for.

3.5 How to cancel. Use the cancellation link in the app under Account, or the one in your order confirmation email, or email info@dushyantatomar.com. We will confirm in writing.

3.6 Part refunds. If part of a payment is returned rather than all of it, access is reduced in proportion to the amount returned rather than removed entirely.

4. Personalised diet plans

4.1 Delivery: by email and download link (PDF), typically within 5 minutes of payment and submission of your information.

4.2 Before it is generated, you can have your money back. If you have paid but your plan has not been generated yet, nothing has been delivered, so ask us and we will refund you in full.

4.3 Cooling-off right: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right to cancel a distance purchase of digital content. This right may be waived before delivery commences.

4.4 Waiver at checkout: before completing your purchase you are asked to consent to immediate generation and delivery of your personalised plan, and to acknowledge that you waive your 14-day cancellation right once delivery begins. If you do not give that consent, your plan is not generated and clause 4.2 applies.

4.5 Non-refundable once delivered: once your plan has been generated and delivered it is non-refundable, save where your statutory rights under clause 4.6 apply. It is written for you from the information you gave us and cannot be returned.

4.6 Statutory rights for faulty products: nothing above affects your rights under the Consumer Rights Act 2015. If your plan is materially not as described, not of satisfactory quality, or was not delivered due to a technical fault on our part, contact us within 14 days at info@dushyantatomar.com.

4.7 No results guarantee. We do not guarantee a particular result from any product or service. That is separate from the refund rights set out above, which stand as written.

5. How to Book

5.1 Bookings can be made via our Website booking form, Calendly link (where provided), or by emailing info@dushyantatomar.com.

5.2 A booking is confirmed when we send you written confirmation. No booking exists before confirmation is received.

5.3 We reserve the right to decline any booking at our absolute discretion, including where health screening has not been completed or where capacity is unavailable.

6. Before Your First Session

6.1 Before your first personal training or online coaching session, you must: complete our PARQ honestly and in full (this is mandatory); disclose all relevant health information; and provide written medical clearance from your GP where required (including for cardiovascular conditions, recent surgery, and pregnancy).

6.2 Services will not commence until these requirements are met.

7. Payment Disputes

Any dispute about a charge should be raised with us within 14 days of the payment being taken. To the extent permitted by law, we may decline to consider any dispute raised outside this period.

8. Your Statutory Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be delivered with reasonable care and skill.

9. Refund Process

Email info@dushyantatomar.com with your name, purchase details, date, and reason. We will respond within 14 days. Approved refunds will be returned to the original payment method within 14 days of approval.

10. Governing Law

This policy is governed by the laws of England and Wales.